Q. Keep being repeatedly logged off?
A. Clear all your cache or open up a new window. Carry on from there and the problem will be solved.
Q. How do I become a member of Clandestine Cake Club?
A. Sign up here. Note: you must use lower case lettering throughout (except your email address. It helps if you put firstname.lastname@example.org into your contact list.
Q. Why am I unable to log in after I have registered?
A. After you have fully completed your registration, you now need to activate the email that is sent to you. Check your junk mail, it could be there.
Q. Why am I unable to join a group and interact with CCC members after I have activated that email?
A. All newly registered members who have activated the email that is sent to them remain in pending until approved by admin. This may take anything up to 24 hours. Please do not duplicate your registration by using a different email address.
Q. How do I join a group/Club?
A. First you must be a registered CCC member. See above. When you sign/log in. Find your group/club. There you will see the ‘Join Group’ button. Click on this and you will see that you have joined the group. This does not mean you have automatically booked for any of the events, you will need to book a place as per the instructions on each event page.
Q. How do I book a place at an event?
A. Find the event you are looking for either via the group events tab or clicking the events page. Read it thoroughly and then book your place online. This is the only way to book a place at any CCC event, so that you receive the location details nearer the time. The Event page booking system enables you to update or cancel your booking.
Q. Why am I not receiving emails from the group itself when the group is updated with events, blogs and generally updated by the admin/moderator or group member?
A. When you join a group you need to look at “Your email status is” above the group description box. You need to click the ‘change’ button. Choose the type of email setting you want, No email, Daily Digest, Weekly Digest or All emails. Please ensure that you have an up to date email address in your profile settings.
Q. I want to create my own Clandestine Cake Club, what do I do?
A. Read the ‘How to Create a CCC’ page.
Q. If you are a club organiser, do you also need to join/register as a member? Or is it done for you?
A. All Club organisers or potential club organiser need to register themselves as a member with CCC . This is not done automatically, but if you have problems registering, see the troubleshooting questions above.
Q. If I am a club organiser, do I need to hold events at different locations?
A. If possible, but venues can be difficult to find, if you do find a good venue and they are happy for you return, please take up their offer. You can still keep the location clandestine!
Q. I want to delete my account, how do I go about doing that?
A. email: email@example.com with details of the email address you used when you registered, and your user name and any groups that you may have joined on the website. This is to make sure that the correct account is deleted.
Q. I can’t remember my user name. How to I find this out?
A. Click ‘Lost Password’ and it will send you your user name as well.
Q. I want to change my password and access my settings and profile.
A. Log in, click ‘Settings’ in your account. Change all your details in the settings menu.
Q. When I try to log in, my user name is not recognised, but I am using the same username I created when I registered. What am I doing wrong?
A. Are you using the correct username, with no spaces. You can also now log in using your email address.
Q. How do I find messages in my Inbox.
A. Check out this userguide with images.
If after reading the following answers you still can’t find what you are looking for or are having technical problems, send Lynn an email: firstname.lastname@example.org